The objectives of the report are to investigate major trends, key drivers, and challenges. Determine the size of the IT services market, future outlook and market forecast, rank and profile the leading players.


The methodology of the reports consisted of the following:

  • Questionnaires were sent out to large South African IT Services Providers
  • Extensive secondary research was conducted on Annual Reports of IT Services Providers as well as other relevant information in the public domain.
  • Modelled IT Services market sizing

Table of Contents



Objectives and Methodology

IT services taxonomy – service areas

IT services definitions

IT services taxonomy – IT stack

IT services market trends

  • Key IT Services Challenges
  • Key IT Services Market Drivers
  • IT Service Industry Trends

IT Market Size

  • SA IT services spending by service area
  • SA IT services market by service area
  • SA IT services market breakdown by service area
  • SA IT services breakdown by vertical sector

IT Services Market Category

  • Full Outsource/Multi-source
  • Managed Services
  • Managed Hosting & Cloud Services
  • Managed Hosting
  • Cloud Services
  • Systems Integration
  • Custom application development
  • Maintenance and Support
  • IT Training
  • Information Systems Consulting

IT Services Market Players

SA IT services market shares

  • EOH
  • Dimension Data Group
  • BCX
  • Accenture
  • Altron TMT
  • SITA
  • SAP
  • IBM
  • DCX
  • Datacentrix
  • Oracle
  • Adapt IT
  • Tata
  • Wipro
  • HCL

IT Services Market Forecast

  • Key forecast assumptions
  • IT service area category forecasts (Rm)
  • IT services market forecast

Research team

The study is led by Clinton Jacobs (Senior IT Sector Analyst). The BMI-T team has extensive sector experience in this field, having conducted multiple studies related to both IT services in South Africa and the nature of business customers and related IT markets and industry developments.

Deliverables and format

  • PDF PowerPoint format.
  • Clients are also entitled to a virtual presentation/workshop (may be combined with other topics at BMI-T’s discretion).

Further information

For further information and details on how to subscribe to this research please contact Anita Mathews on 011 540 8000 | 082 466 2317 |