BMIT SA Voice Services and UC&C Report 2024

SA Voice Services and UC&C Report 2024

SA Voice Services and UC&C Report 2024

Objectives

This study provides an analysis and forecast of the South African fixed line and mobile voice services markets, Unified Communication and Collaboration (UC&C) and Cloud-based PBXs, with a primary focus on the B2B market.

The findings include a market model and forecasts informed by key drivers and challenges in this market, as well as a competitive analysis.

Methodology

The research methods used for this report include primary and secondary research followed by extensive analysis and forecasting.

Primary research

Primary research for this report consists of in-depth industry interviews with leading players in the tariffed fixed voice and cloud-hosted voice platforms arenas.

Market modelling

Market estimates in this report are modelled, based on BMIT’s best estimates, tied back to operator reporting as far as possible, with further modelling where necessary, including forecasts and a market share model.

The UC&C review is further supported by :

  • Interviews with leading industry players
  • BMIT’s B2B Customer Survey findings (2024)
  • A model of the universe of knowledge workers in the formal sector in South Africa, penetration rates of Microsoft 365 overall and relative levels of activation of Teams and Teams Direct Routing & Operator Connect as subsets.
  • Insights related to global and local growth rates of Teams.

Table of Contents

Introduction & Definitions

  • Report objectives and methodology
  • Taxonomy and abbreviations

SA Voice and UC&C Market Overview

  • Market Overview – Outline
  • SA Voice and UC&C Revenue Overview
  • Market trends, drivers and impact of macro-economic factors
  • Substitution between traditional fixed voice call control and Cloud-based call control
  • Fixed & Mobile Traffic Overview
  • Mobile Market Maturity – analysis of indicators from operator reporting
  • Telkom Reporting
  • Fixed & Mobile Voice Revenue Overview

Market Drivers and Inhibitors

  • Outline
  • Tariffed voice calling
  • Cloud platforms
  • Cloud-based Call Control vs Teams UC

Fixed and Mobile Voice Market Analysis & Segmentation

  • Outline
  • Mobile Voice Revenue by Customer Segment
  • Fixed Voice Segmentation by Customer Segment – total market and Alternative VoIP Players subset
  • B2B Fixed Voice Segmentation by Customer Segment – PSTN vs VoIP Players

Competitive Landscape

  • Outline
  • Overview of industry players – Large Operators
  • Overview of industry players – Other (selected) key VoIP challengers
  • Fixed Line Traffic, Revenue and Blended Yields – PSTN vs Alternative VoIP Players
  • Alternative VoIP Players – Indicative Market Shares
  • VoIP vs Cloud Voice Platform Revenue Shares – Leading VoIP OLO Players and Other Cloud-hosted Voice Platform players
  • VoIP & Cloud Voice Platform Product Profile – Leading VoIP OLO and Multi-tenanted Cloud-hosted voice platform players

UC&C and Cloud Voice Platforms

  • UC&C and Cloud Voice Platforms – Outline
  • Unified Communication and Collaboration Taxonomy
  • Global UC&C Market Size & Forecasts, Vendors and Products
  • Market Growth by Sub-Segment
  • International UC&C Market Growth by Major Player
  • Microsoft UC&C Architecture
  • Microsoft UC&C profile
  • Cisco UC&C Architecture
  • Cisco UC&C profile
  • South Africa UC&C Market Overview
  • UC&C Active Licences / Subscriptions
  • Cloud-hosted PBX by Customer Segment (Rm)
  • UC&C Market Revenue
  • Market drivers and inhibitors – Cloud platforms
  • Cloud-based Call Control vs Teams UC in South Africa
  • Substitution between traditional fixed voice call control and Cloud-based call control
  • Key Players in Cloud-hosted PBX in South Africa

Enterprise Customer Survey Findings (2024)

  • 2024 South African ICT Market Customer Survey
  • Market respondent classification
  • Cloud productivity software/solutions
  • Main collaboration tools
  • Video Conferencing tools
  • One-to-one voice communication methods

Annexure :  Signifient UC&C Adoption trends 2021 – 2023

  • Significant UC&C Adoption trends – Overview
  • Hybrid work model and demand for cloud-based services
  • Deeper integrations for more seamless workflows
  • Asynchronous interactions
  • Video remains important and is likely to become more asynchronous in the future
  • Employee Experience (EX)
  • The focus shifts to security
  • Technological Advancements – Overview
  • Cross workspace/organisation collaboration
  • APIs and Integrations to build more comprehensive collaboration workspaces
  • UC Integration into Voice Systems / SIP
  • AI in UC&C
  • Robotic Process Automation (RPA)
  • Lightweight audio in Unified Communications

 

Further information

 

For further information and details on how to subscribe to this research please contact Anita Mathews on 011 540 8000 | 082 466 2317 | anita@bmit.africa

For more information on BMI-T and our research and consulting services please visit www.bmit.africa